CONVERSATIONAL COMMERCE

Conversational Commerce

The first and most comprehensive plug-and-play system for hotels to leverage the enormous commercial potential of conversational commerce and chatbots.

Vast new direct booking audiences
Improve the guest experience
Supercharge ancillary revenue
Lower cost of operations
Enhanced post-stay customer relations

The world’s top four messaging apps have more monthly active users than the top four social networking apps combined. With such intense engagement, it should be natural for brands and services to be present where the customers are. And yet, most hotels have no compelling presence within the messaging environment, thereby leaving a large customer base completely untapped.

Find out more about Botsmith www.hotels.botsmith.ai

See Cocoa`s Demo www.chat.botsmith.ai/cocoa-network

About Botsmith

1.3 billion active users

Billions of people use chat apps on a daily basis. Once your bot is online within Messenger, you can directly engage with the largest online audience in the history of mobile applications*. Messaging apps are now more popular and actively used than all social media channels combined, and there is no end in sight.

Your virtual colleague

We believe that incumbent technologies like chatbots, artificial intelligence and augmented reality will not replace but dramatically enhance the ability of humans. Deployed correctly, these tremendously powerful tools will amplify the skills and qualities of gifted individuals, becoming indispensable colleagues in the process. It’s not you or the bot, it’s you and the bot.

An instant love affair

Here’s the truth about apps in 2018: they’re very expensive to build because you have to maintain a version for Android and iPhones, and fewer and fewer guests are willing to download them. Our bots work on any device and require no download or signup; guests simply locate the bot on Messenger and start engaging.

Love you long time

As soon as a user engages with your bot, it opens a two-way line of communication. Not only can you extract valuable marketing insights from witnessing the way your bot is used, you can at any time start sending customized messages back*. Stop sending out one-size-fits-all email blasts that don’t get opened and start engaging with your customer base directly. This isn’t marketing, this is relationship building, long term.

Top up your bottom line

Guest can browse your in-room dining menus and order directly through the bot. Drive more revenue through our easy ordering system while lowering your operations cost. Over time, data analytics will tell you exactly how to optimise your menu for maximum sales. Push daily offers, special invites and up-sell content as an instant message to checked-in guests.